FAQ

How does the pricing work?

The hire is for a 3 day period with additional days at an extra charge.

When should I make my reservation?

Please book as early as possible, especially for the busy summer and Christmas periods.  We reserve the right to add a premium for orders received at very late notice.

What about changes to my order?

All changes to customer orders must be acknowledged in writing by us. Additions are welcome based on availability.  Small one item deletions prior to delivery can be accommodated.

Is there a charge for delivery/collection?

Yes there is a small charge for delivery and collection, rates will be quoted when you place your order. See Delivery Map page

What type of service can I expect when the delivery takes place?

Standard delivery/collection charges are from our vehicles to a single ground floor location. Additional charges may be quoted for awkward locations or when extra lifting or walking is involved.

What is my responsibility for equipment return?

On collection, tables and chairs should be folded/stacked, china/glass/cutlery should be cleaned and packed in their respective containers (glasses should be upside down in their crates) and all equipment placed in one convenient ground floor pick-up point.

What happens if something is broken, damaged or missing?

We do charge for missing, broken or damaged equipment. Make sure equipment is used correctly, secure when not in use and protected from the weather.

How and when do I pay?

Payment in full is required prior to the commencement of the hire.  We cash, cheque or bank transfer. a £50 / £25% deposit is required when placing your order. The balance is payable 10 Days prior to the hire date.